FAQs – Hangzhou Shengruizezheng Import and Export Co., Ltd
Room 30810, 3rd Floor, No. 1040 Yueming Road, Changhe Street, Binjiang District, Hangzhou City, Zhejiang Province

1. Who is Hangzhou Shengruizezheng Import and Export Co., Ltd
Room 30810, 3rd Floor, No. 1040 Yueming Road, Changhe Street, Binjiang District, Hangzhou City, Zhejiang Province

We are a furniture supplier located at Room 207, 2nd Floor, Mingpin Stone Trading Center, Sheyanggang Economic Development Zone, Sheyang County. We focus on providing quality furniture solutions suitable for different styles of home and commercial spaces.

2. What products do you offer?

We specialize in furniture products, including items for living rooms, bedrooms, dining areas, offices, and more. Our product range covers both modern and classic styles.

3. Do you offer customized furniture?

We provide a selection of styles and materials. For customization options, please contact our support team directly.

4. How can I place an order?

Simply browse our product collection and select the items you wish to purchase. Once added to the cart, follow the checkout process to complete your order.

5. What payment methods do you accept?

We support commonly used online payment methods. Available options will be displayed at checkout.

6. What is your Shipping Policy?

We arrange shipment as soon as the order is confirmed. Delivery time varies depending on the destination and product type. Large furniture items may require additional processing and handling time.

7. Do you offer international shipping?

Yes, we support international delivery to most regions. Shipping costs and delivery times may vary.

8. What is your Return & Refund Policy?

If there is an issue with the product, such as damage or incorrect delivery, you may request a return or refund. Items must remain unused and in original condition. Please provide details of the issue when requesting support.

9. What if my furniture arrives damaged?

If your furniture is damaged during transportation, please contact our customer service immediately with photos or videos. We will assist with replacement or compensation.

10. Do you provide assembly instructions?

Yes. Most furniture products include assembly instructions or come pre-assembled depending on the type.

11. What are your Terms & Conditions?

By placing an order, you agree to our terms regarding product usage, pricing, order processing, returns, and general store policies displayed on our website.

12. How do you protect my privacy?

We respect your personal information and only use it for order processing and improving your shopping experience. Your data will not be shared with unauthorized third parties.