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DecorShipping Policy
Hangzhou Shengruizezheng Import and Export Co., Ltd
Room 30810, 3rd Floor, No. 1040 Yueming Road, Changhe Street, Binjiang District, Hangzhou City, Zhejiang Province
1. Order Processing
We begin processing your order as soon as it is placed. All items are carefully inspected, securely packaged, and prepared for shipment to ensure they arrive safely. Processing times may vary depending on product type, order volume, and availability.
2. Shipping Methods
We ship all furniture items using reliable logistics partners experienced in handling large and heavy goods. The shipping method and carrier may vary depending on the destination and the size of the products ordered.
3. Shipping Time
Shipping times depend on the delivery address, carrier efficiency, and transportation conditions. Larger or custom-made furniture may require additional time due to handling and freight arrangements.
4. Shipping Fees
Shipping fees are calculated based on factors such as product size, weight, quantity, and destination. The final shipping cost will be displayed at checkout before the order is confirmed.
5. Order Tracking
Once your order is shipped, you will receive tracking information (if available) so you can monitor your shipment’s progress.
6. Delivery
Furniture items may require scheduled delivery due to their size. Please ensure that someone is available to receive the goods at the delivery address. Additional fees may apply if a second delivery attempt is required.
7. Damaged or Missing Items
If your furniture arrives damaged or if any parts are missing, please contact us immediately upon receipt with details and supporting evidence. We will work to resolve the issue as quickly as possible.
8. Incorrect Address or Failed Delivery
Customers are responsible for providing an accurate and complete shipping address. Failed deliveries caused by incorrect address information may result in additional fees for re-delivery.
9. International Shipping
We support international shipping to selected regions. Delivery times, fees, and customs requirements vary by destination. All customs duties or import taxes are the responsibility of the customer.